Air France and KLM warns new data breech customers

Air France and KLM are warning customers about a new data breech that hits their customer service platform. Hackers accessed individual details including name, email, phone number, loyalty program information and recent transactions. While no financial statements were stolen, experts warned that this information is still a gold mine for cyber criminal.

Airlines say they quickly worked to cut the reach of the attackers. He also insisted that his internal networks are safe.

“Air France and KLM detected unusual activity on the external platform used for customer service,” companies said in a joint statement. “This activity led unauthorized access to customer data. Our IT security teams, with the relevant external party, took immediate action to stop it. We have also taken measures to prevent it from reworning. Internal Air France and KLM systems have not been affected.”

Officers in France and Netherlands have been notified. Meanwhile, affected customers are being asked to be vigilant.

Airlines said, “Customers who have been accessed data are currently being informed.” “We are advising them to be additional vigilant for suspected email or phone calls.”

Notorious hacker group set places on the airline industry in security threat

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A large cyber crime trend

The attack is part of a broad wave of data theft associated with Shinyhunters group. In recent months, he has targeted salesforce customer service systems used by major global brands. High-profile victims include Adidas, Kantas, Louis Wuiton and even Google.

Ricardo Emper, CEO of Incode Technologies, a global leader in the prevention of identity verification and AI-managed fraud, is called a dangerous change.

“It is an indication that shinhetors such as hackers develop from Brute-Fores Hack to A-E-Emplified Social Engineering, which targets third-party platforms, where humans are weak links. They are not only stealing data; they are using generative AIs, which are preparing to assure.

What is Artificial Intelligence (AI)?

How did hackers drag it

The attackers now use advanced AI devices that do both rapid and inexpensive copy. These devices allow them to copy real people.

“The attackers today are a digital con artist with an unprecedented toolkit,” Emper explains. “With AI, they can assure the real people using clone voices, speech patterns and even realistic video deepfec. With just 10-20 seconds of someone’s voice, they can make an audio clone that looks like them. Calls armed, attacker customer service representatives with it, presented as an executive, a partner, or a higher customer, and an upright abode. Let’s request. “

These bypassing AI-powered copy “red flags” Once the employees were alerted.

“It is almost impossible to find out the best AI deepfake humans in real time,” says Emper. “Rules, strange hanging, bad audio, they are disappearing 12.”

Why Customer Service Platforms are the main goals

Customer service portals have a treasure of individual information and often have the power to reset accounts or override safety settings. This combination makes them particularly attractive for hackers.

“Customer service platforms are considered a treasure trave because they store wide personal data, transactions history, and sometimes have the abilities to reset passwords or override to safety settings,” Emper notes. “Unlike the core financial system, many lack strong safety controls, making them accessible to the attackers equipped with partial user information.”

What does it mean to you

Violations of Air France-KLM suggests how quickly cyber criminals are adopting. Along with AI-powered copy, even experienced customer service representatives can be cheated. Your best defense is to be cautious, use strong authentication and actively monitor your accounts for any unusual activity.

What hackers do with stolen data

Once hackers achieve access to this data, they can quickly turn it into profit.

“It begins when attackers use stolen data such as loyalty program numbers, recent transactions or service request information to replicate customers in future conversations,” Emper says. “Loyalty points and frequent flyer miles serve as a digital currency, which can be masked or redeemed for awards. These pieces of information are considered as puzzle pieces to create a full identity profile.”

These profiles often appear for sale on the dark web. Criminals can also reuse them to break them into other accounts or launch highly targeted scams.

How to save yourself after a violation

Emper warns that scammers often move quickly after a violation, send fake alerts that seem valid.

“Post-breech, look for the Fishing Lers, such as email, email, urges ‘safety updates’ with a doddy link citing your recent air France flight. Scams thrives on urgency.”

If you were informed, or even doubt that your data was part of this violation, take these steps immediately:

1) Enable Fishing-Resistant MFA

Use App-based certificationWherever possible, safety key or biometrics. Unlike the basic text message code, these methods are very difficult to intercept for cyber criminals, even though they already have some personal information from breech.

2) For sewn fishing efforts, watch and use strong antivirus software

Scammers may refer to real flights, loyalty programs balance or recent transactions to click on malicious links. Connect your precautions with strong antivirus tools that can get a chance to run dangerous websites, phishing efforts and malware before blocking them. The best way to protect yourself from malicious links that installs malware, potentially reaches your personal information, is a strong antivirus software installed on all your devices. This security can also make you alert for email and ransomware scams, keeping your personal information and digital assets safe.

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3) Monitor loyalty and financial accounts closely monitor

Repeated flying miles And loyalty points are like digital currency. They can be stolen, sold or redeemed for real -world goods. Check your airline, hotel and bank accounts regularly for abnormal activity.

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4) Use strong, unique password

Never use the same password in accounts. If hackers compromise an account, they can try the same password elsewhere in the “Credit Stuffing” attack. A iconic password manager can make and store complex, unique login.

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5) Sign up for an identity theft conservation service

If your information appears on the dark web or is associated with suspicious activity, the Credit Bureau and Specialized Services can alert you. Identification companies can monitor personal information like your social security number (SSN), phone number and email address and if it is being sold on the dark web or is being used to open an account, you can alert you. They can also help you in freezing your bank and credit card accounts to prevent further unauthorized use by criminals.

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6) Use a personal data removal service

Personal data removal services can help scrub your personal information from data broker sites. Removing these records makes it difficult for the attackers to collect you details that they need to replicate you. While no service can guarantee the removal of your data from the Internet completely, a data removal service is actually a smart option. They are not cheap nor your privacy. These services do all the work for you by actively monitoring and systematically monitoring your personal information from hundreds of websites. This is what gives me peace of mind and has proved to be the most effective way to eradicate your personal data from the Internet. By limiting the available information, you reduce the risk of cross-referring data from breech to scams cross-referenceing data, which they can find on the dark web, making it difficult for them to target them.

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7) Scan your credit report weekly

Review your report from the major Credit Bureau for suspicious accounts or inquiries that you did not introduce.

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Kurt’s major takeaways

Your frequent flyer miles, email addresses and phone numbers may not look valuable as your credit card, but in the wrong hands, they are the key to more unlocking your personal life. Protect them like cash.

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