Amazon’s CEOs imagine a “agent future” in which AI robots, or agents, replace humans working in company offices.
One in Memorandum For employees made public by Amazon on Tuesday, CEO Andy Jassi said that he hoped that the company reduced its corporate workforce over the next few years, as it is more heavy on the generic AI tool to help fulfill the workplace duties.
“As we roll more liberal AI and agents, it should change our way of work,” Jassi said. “We will need some people doing some work today who are being done today, and more people are doing other types of jobs.”
Jassi said that this step towards AI will eventually “will eventually reduce our total corporate workforce as we get efficiency benefits by using AI on a large scale in the company.” With about 1.5 million employees WorldwideE-commerce giants are the second largest private employer in the United States.
Arrived for comment, an Amazon spokesman postponed the original memorandum.
Amazon’s shares a little dip on Tuesday, 0.4% as EST at 3:45 pm.
Amazon AI is investing “in great detail”
According to Jassi, Amazon Generative AI is “investing in a lot of detail”, saying that “the progress we are making is clear.”
The CEO said in the memo, “Many of these agents have been made so far, but there is no mistake, they are coming, and coming fast.”
Amazon enhanced its participation in the generic AI Arms Race with the release of Amazon Eco Smart Speaker in 2014, its first product to include its virtual assistant Alexa. This February, company Announced It was unveiling Alexa+, a new version of the AI-Integrated Voice Assistant, which is “more condensed, clever, personal”.
AI features have since been included in Amazon’s e-commerce websites through devices such as “buy for me”, which allows customers to ask a shopping assistant to buy an item for them and “recommended size” is the “recommended size” that predicts the size of your clothing based on previous purchases. Amazon’s According to Jassi, AI Shopping Assistant is used by millions of customers.
AI replaces creativity for something
In Tuesday’s memorandum, Jassi discovered a future in which AI agents are used to conduct tedious tasks, leading to more creative roles to human workers.
“The agents will allow us to start almost everything from the more advanced starting point,” Jassi said. “We will be able to focus less on root work when we think strategically about improved customer experiences and new inventions.”
However, this hard-pivot in AI has created a negative response from some white collar employees in the company. Amazon software engineers recently interviewed by New York Times describe An intense function environment in which they are pushed to use AI to increase productivity and meet high output goals, making their job “more routine, less thoughtful and, significantly, very fast”.
All said, Amazon currently has 1,000 generative AI services and applications, either in tasks or already manufactured, a “small fraction” that the company has finally planned to build, Jassi said.
Jassi’s pledge to invest in AI comes after the announcement in May by the company that it will cut 100 jobs in its equipment and services UnitA Amazon spokesperson confirmed.
