The cum-up chief executive has confirmed that all its 6.5 million members had stolen their data in a cyber attack on the retailer in April.
“I was destroyed that information was taken. I was also devastated by the effect that it tried to include all this along with our colleagues,” Shirin Khauri-Haq told the BBC breakfast in his first public interview since hack.
“There was no financial data, no transaction data, but it was the name and addresses and contact information that was lost,” he said.
Meanwhile, four people were arrested a week ago, investigating the cyber attack by the police, which caused havoc in the M&S and co-op.
Ms. Khauri-Haq said she was “incredibly sorry” for the attack and it was “personal” for her due to the impact on her colleagues.
“Quickly I met with my IT employees and they were in the middle of it. I will never forget the form seen on their face trying to fight these criminals,” she said.
The hackers were removed from the system, but “he could not erase what he did, so we could monitor every mouse click,” and co-Oop was able to send that information to the authorities.
But he said: “We know that a lot of information is outside anyway, but people will be worried and all members should be worried.”
The co-op follows a membership plan, where members are given a part of the profits of the cooperative.
“This hurts my members, they took their data and hurt our customers and I personally take,” said Ms. Khauri-Haq.
After cyber attacks on co-op and M&S, the National Crime Agency (NCA) said on Wednesday that a 17-year-old British man from West Midlands, a 19-year-old Latvian man from West Midlands, a 19-year-old British man from London and a 20-year-old British woman from Staffordshire were all more inquiring.
According to the NCA, they were all arrested from their home addresses on the suspicion of blackmail, money laundering, crimes related to crimes related to the Computer misuse act, on suspicion of crimes.
The police also seized electronic devices with properties.
The co-op has not kept a figure as to how much Hack spent them, but says it is still working to restore the back-end system.
Its reaction to hack is to partner with a cyber-security recruitment company.
Hacking Games identified young talent to channel their skills in a legal career.
“Research suggests that if you offer these children’s talent development opportunities and career opportunities, most of them will take the valid route,” said its chief executive Fergus Hey.
It is planning a pilot program with co-up academies trust, which runs 38 schools in England.
Cum-up was one of three retailers, as well as Marks and Spencer (M&S) and Harods Which was victims of cyber attacks in spring this year.
Cooperativeness Announced on 30 April It was hacked, initially saying that it would only be a “small impact” at its call center and back office.
But after days, after the alleged hackers were approached, BBC News revealed that customer and employee data was accessed.
Cooperativeness Again accepted Criminals had “data related to a significant number of our current and previous members”.
BBC News later discovered from alleged attackers that the company Internet cut The deployment of ransomware causes more disruption from the IT network in Nick of time to prevent hackers.
There was also M&S Customer data stolenAnd still normalizing your system back After heavy disintegration The cost of which is millions of pounds.
Additional reporting by Charlotte Edwards.
