Hierfordshire daughter shed tears delayed by Mam’s pension

A retired accountant said that he was left in tears after spending six months in an attempt to pay the personal pension of his elderly mother.

Marvis Stanley was earlier receiving the pension of a widow from her husband George, who was working in Gillette.

But the 87 -year -old had not received any money since June 2024 and was not given any reason that his daughter Anetta Stanley claimed by pension administrators Aon.

After contacting the BBC, AON stated that it would start re -paying Mrs. Stanley’s pension, as well as the money outstanding.

“Anubhav has left me in tears,” said Aneta.

“I am really working on my mother behalf, but I am really worried about the effect that pension is not on her.”

Ms. Stanley’s father George came to the UK in the early 1960s Windarsh generation share It moved to fill the shortage of labor after the war and to reconstruct the UK economy.

His wife, Marvis, and daughter, Anitta, chased after a year and lived in Birmingham before reading the family, where George worked at the Gillette factory.

The couple retired in Jamaica in 1995 and George’s work pension passed his wife after his death in 2006.

Ms. Stanley of Hearfordshire said that a monthly payment of about 500 pounds went to her widow for 19 years, but AON took over in 2024 as administrators of the plan, withheld money.

“My father really worked hard for that money, so I feel very cross that someone can stop it and give me an explanation,” he said.

“My parents came to the UK to help rebuild the economy. It is terrible that we have been treated in this way.”

Ms. Stanley, who has a Power of Attorney for her mother and deal with all her financial matters, said that she had contacted a phone, email and letter from February by a phone, to establish why her mother’s pension was stopped.

“I am currently paying his bills from his state pension, but if I need to take him to the hospital, there is no money,” he said.

“She is an elderly woman with health issues who depend on carers to help her with her daily tasks.

“What can it do for her care for her, because they realize that the money is less.

“She likes to go out but she is stuck in her house.”

An Aon spokesman said that “some paperwork it received was not legally acceptable in Britain” and the company was waiting for some more information to be able to resolve the situation.

He said that he could not comment on personal matters, but it was important to verify the contact details to ensure that not a person died.

His statement stated that its priority “pay the right pension, to the right recipient, at the right time, and we apologize for any crisis for a member (or their family), where we are unable to do so”.

The company said the payment could be stopped if the posts of the post were not returned and it was a general practice between the UK pension schemes, designed to protect the members and to ensure that the right people benefited.

Ms. Stanley said that her mother had not received any position from AON.

“His carers regularly checked at the post office. He has received letters about his state pension, but there is nothing from AON,” he said.

The 68 -year -old said that no person in the company had apologized to him or his mother.

“They have not talked to me in six months, so I am not expecting them to ring and apologize,” he said.

“It’s very disappointing, I came to the BBC for help because no one else seemed to help me. If I had not been there, things would not have gone ahead.

“I worry that the same thing can happen for other people. I have worked in finance for 40 years, so I knew what to do, but it is a difficult fight.”

A spokesman for AON said, “After the BBC contacted Mrs. Stanley’s case, that, after receiving some more information, he has restored his pension and the company arranged for him to pay the money he dues.”