Meta overturns more Instagram account ban in the form of anger and confusion

Instagram users have told the BBC of their confusion, fear and anger after suspending their accounts, often to be accused by Meta, the original company to dissolve the stage’s hair sex abuse rules.

For months, thousands of people around the world have been complaining that Meta is restricting its Instagram and Facebook accounts in error.

They say they have been accused of misunderstanding the rules of the site – including child sexual abuse.

More than 500 of them contacted the BBC that they said they have lost nutritional photos and have seen businesses – but some have also talked about the intensive personal toll implemented on them, including concern that the police may be involved.

Meta accepted a problem with wrong ban by Facebook groups in JuneBut it has been denied that there is a widespread issue on Facebook or Instagram.

This has repeatedly refused to comment on problems that are facing their users – although it often overturns restrictions when the BBC has lifted individual matters with it.

There are some stories here that users have shared with BBC News.

The 26 -year -old Yasmine Bousid of the Netherlands spent five years to build an Instagram profile for his boutique dress shop in Endhovan.

In April, it was banned Accounting integrityMore than 5,000 followers went in an instant. He lost the customers, and was destroyed.

“I have all my confidence on social media, and social media helped me grow, but it disappointed me,” he told the BBC.

This week, his Instagram accounts were restored after the BBC sent a question about his case to the press office of Mata.

“I am very grateful,” he said in a turbulent voice note.

Five minutes later, her individual Instagram was again suspended – but remained an account for the dress shop.

Lucia, not her real name, is a 21 -year -old woman from Austin, Texas.

He was suspended from Instagram for just two weeks to dissolve Meta policy on child sexual abuse (CSE), misuse and nudity,

Along with all other cases, he was not told that the post has violated the rules of the forum.

It has been surprised whether a picture he posted himself and his 21 -year -old friend wearing a bikini top, somehow triggered Artificial Intelligence (AI) Moderation tools, as she thinks that she thinks “looks a bit younger”.

She uses her account to interact with under 18, such as sending her younger sister to reel.

He told BBC News, “It is deeply upset to be disgusting as an allegation,” he told BBC News.

“Given that I wish to work as a lawyer in teenage justice and advocate children, I know that I know that I have not done this and never done.”

He appealed, and then about seven hours after the BBC exposed Lucia’s case in the press office of Mata, her account was restored without any clarification.

More than 36,000 people have signed a petition, accusing Mata of false accounts; Thousands of people are posting about it on Reddit forums or social media.

Their central allegations – Meta’s AI is wrongly banning people, technology is also being used to deal with the appeal. The only way to talk to humans is Pay for meta verifiedAnd yet many are disappointed.

Meta has not commented on these claims. Instagram States AI is central for its “content review process” and Meta has underlined How technology and humans apply their policies,

The Duncan Admonstone of the Cheshire has a stage for elk+ lung cancer. The 55 -year -old man found solitude in the support network on private Facebook groups.

For 12 days in late June, they were banned to break Cyber security Guidelines before restoration.

“Help groups are my lifeline, and real examples where the advice of the group members has differentiated the treatment of the other patient,” he said.

“I attract satisfaction and meaning, in a life that is probably less cut by helping other people of that group.”

Ryan – not his real name – has been restricted and restricted again from Instagram in the last few months.

The former London teacher was dropped from the stage in May after accusing him of violating the CSE policy.

He appealed for a month. In June, the BBC understands that a human moderator did double check and concluded that Ryan had violated the policy.

His account was then suddenly restored in late July.

Instagram said to him in an email, “We are sorry that we have found it wrong.”

Ryan was amazed.

“Sorry, we called you a pedophile for two months – here your account is back,” he is characterized by the voice of the message.

But that was not the end of the story.

A few hours after the BBC contacted Meta’s press office to ask questions about his experience, he was again banned on Instagram and first on Facebook.

“I have been destroyed and I don’t know what to do,” he told the BBC.

“I can’t believe it has happened twice.”

His Facebook account was back two days later – but he was still blocked from Instagram.

Ryan says that he has been deeply separated – and was worried that the police were going to knock on the door.

Their experiences mirror other people Instagram users who told BBC “Excessive stress” imposing ban on their accounts after wrongly accused of breaking the rules of platforms on CSE.

Despite taking action on the accounts of Yasmine, Lucia and Ryan, Meta has not made any comments to the BBC.

Generally with all large technology firms, it has come under pressure from the authorities to make their platforms safe.

In July, Meta said It was taking “aggressive action” on accounts that break their rules – including sexual comments in relation to children and 635,000 Instagram and Facebook accounts on imagination.

Meta Comprehensive policy on child sexual abuse Last year has changed three times since Boxing Day, with all the amendments to be held from July 17.

It has not said what the BBC has made with it, what was the effect of these changes.